Refund Policy

We do hope that you love your ordered items and we do make our photography give as true a picture as possible, but if for any reason they are not what you expected, you may return your item for a full refund within 14 days of purchase. We only refund return postage if the item is faulty. Items returned after 14 days will not be refunded and you will have to arrange collection to get the items back to you.

With faulty or broken items you must contact us immediately on phone 0113 243 3303 or email us using the contact us section on this website to discuss the options. Please do not just send it back to us as we will not refund postage unless prior agreement from us is given.

We ask that you securely repackage the item, insert your full name and address and your order number. As soon as we receive it you will be notified by email and a full refund given.

Used goods - we will not refund returned items that we deem to have been used and are not within the original packaging as we sent it to you.

Returns address:

Shabby Chic Boutique

15 Queens Arcade